From receipt of payment all orders are shipped within 24 hours. We have three shipping tiers:
UK, Northern Ireland and Channel Islands are shipped by Royal Mail signed for. A signature will be required on receipt.
For Europe we have two shipping tiers. In countries with a reliable post service we ship with Royal Mail International tracked and signed for (£8.70), allow 3-5 working days for delivery. In some countries, where we had problems with the delivery service we now use a dedicated courier service (TNT/UPS), delivery 1-2 working days. Cost £19.95.
All parcels require a signature on receipt.
Returns & Refunds
We're committed to selling excellent quality products we hope you'll enjoy but we also know that, for one reason or another, there may be a time when you want to return something you've bought.
If I change my mind
You can return the item within 30 days. Just return the item to us unused with the seal intact with your name and preferably invoice number or order ID and we’ll give you a refund. All goods will be inspected on return.
How to return an item
If you want to return a package, it is essential that you enclose at least your name and address so we can identify you on the datase, preferably with the invoice number of order ID with the goods and a note describing item and the reason for return. Please keep a proof of posting. Any refund will be issued to the card used to make the original purchase. Please allow 5-10 working days for the funds to show in your account. We will also refund the cost of returning the item to us as per the postage mark. Should a return be requested or received after 30 days, it is at CannaWell’s discretion to give a refund. If you have any further questions, please contact us.